After speaking with a couple of hundred daycare operators, it has become clear that there are two distinct groups in the industry. One group runs very successful businesses—whether they are part of the CWELCC program or not—while the other group is so stressed and overwhelmed that they are considering leaving the business altogether.
Traits of Successful Daycare Operators
Through these conversations, several key traits and behaviors have emerged that distinguish successful operators from those who struggle.
1. Process-Oriented Mindset
Successful operators are deeply committed to their processes. They design structured procedures and ensure that every staff member follows them meticulously. While they may be friendly and approachable, they are unwavering when it comes to enforcing standards. There is no room for deviation; tasks must be completed exactly as outlined. This commitment to consistency ensures operational efficiency and high-quality service delivery.
2. Firm Policy Enforcement
These operators maintain strict adherence to policies. They set clear expectations and hold everyone accountable. They understand that bending the rules can lead to inconsistency, inefficiency, and potential risks. Therefore, they enforce procedures rigorously to ensure that every part of their business functions smoothly and predictably.
3. Financial Acumen
A deep understanding of finances sets successful operators apart. They are highly aware of their operating expenses and constantly seek opportunities to optimize costs. Like skilled accountants, they monitor financial statements closely, know where they can cut costs without compromising quality, and understand how to strategically manage budgets. This financial discipline is a cornerstone of their long-term success.
The Struggles of Less Successful Operators
On the other hand, operators who find themselves struggling often lack one or more of these key traits. They may struggle with enforcing policies, have gaps in their financial oversight and they tend to be very emotional. Operations might be hindered by their flip-flop emotion which greatly affects the mood and morale of the staff as well. This can lead to operational inconsistencies, financial stress, and ultimately burnout. Without clear processes and strong leadership, they find it challenging to maintain stability and growth.
Conclusion
The divide between successful and struggling daycare operators is shaped largely by mindset and management style. Those who approach their business with discipline, clarity, and passion are better positioned to thrive, even amid industry challenges. By adopting these successful traits—especially focusing on process, policy, and financial rigor—struggling operators can begin to turn their situations around and find greater stability and satisfaction in their work.
